Many hospitals in the world still do not recognise the importance and benefits of family-centred care. This hinders parents to engage in potentially life-saving care procedures, like kangaroo mother care or breastfeeding. In a scientific study, Mendizabal-Espinosa and Warren identified obstacles regarding the implementation of family-centred care in neonatal intensive care units (NICU) of two publicly funded hospitals in Mexico. Data was gathered during a 10-month time period, by observing 29 parents (21 mothers…